Dispute Resolution / Our dispute resolution scheme

Dispute Resolution

Chelton Wealth is required to provide customers with a dispute resolution scheme. This is meant to provide customers with a formal structure to make and resolve a dispute or grievance. Chelton Wealth provides customers with the ability to formally make a complaint and provide feedback. If you are concerned about something, have feedback or would like to make a formal complaint please use the following steps.

Step 1 – Submit your complaint
Put your comments or complaint in writing and provide as much information as possible including your details (account number, name), dates, times, names of persons involved, what happened and anything else you feel is necessary to mention. When you are ready to submit your complaint, please email it to: support@cheltonwealth.com

Step 2 – Confirmation
Once you have submitted your complaint you will receive a confirmation email within 48 hours. The confirmation email will acknowledge the receipt of your complaint and will provide you with an approximate date by when you should receive a response from Chelton Wealth.

Step 3 – Response from Chelton Wealth
Chelton Wealth may request further information or have questions that need clarification. You will be notified and given an opportunity to respond. Once all the information has been gathered, Chelton Wealth will issue a response with the company’s position on the matter and in most cases offer solutions for resolving the issue. Please note that whilst we aim to respond to a complaint within seven days, certain circumstances require due-diligence and have more than one party involved which can delay the process.

Step 4 – Resolution
If both parties are satisfied with the outcome a letter will be sent or emailed to the customer with the final resolution.

You are able to provide us with helpful feedback or suggestions about our dispute resolutions service so that we can continue to improve the level of service to our investors.

Kind regards,
Team Chelton Wealth a division of Quanify GmbH

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Risk Disclosure: Trading the financial markets on margin carries a high level of risk, and may not be suitable for all investors. Before deciding to open a trading account, you should carefully consider your investment objectives, level of experience, and risk appetite. There is a possibility that you may sustain a loss of some or all of your investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with trading financial instruments, and seek advice from an independent financial advisor if you have any doubts.

Privacy Policy: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Chelton Wealth will not accept any US clients who do not qualify as an ECP (Eligible Contract Participant).

Neither will Chelton Wealth accept any clients from the following restricted jurisdictions: Belarus, Burma (Myanmar), Cote d’Ivoire, DR of Congo, Ethiopia, Iran, Iraq, Japan, Liberia, North Korea, Sierra Leone, Sri Lanka, Sudan, Syria, Yemen and Zimbabwe.

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